How to make sure your customer service team is skilled, empathetic, and engaged What is the most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: improve customer service. No matter how great your product is or how talented your staff is, one of the …
Keys to Improving Your Team’s Customer Service Skills Leer más »
Author : Carlina@cliengo Unlike what usually happens in large companies, where budgets and marketing staff tend to be more bulky, in SMEs this budget is usually lower – and, if it is not well prepared, its performance may fall below the expected. But we do not want that to happen to you, for this reason, keep reading! ? A marketing …
you’re an eCommerce store owner waking up on Black Friday morning. You’ve been preparing the promotional campaign for a few weeks or months ahead. Now it’s the time for busy weeks to come, likely with a few additional part-time employees hired. So how does this period look in real-life for an e-commerce store? According …
How to Make the Most out of Your E-Commerce Store (and Not Die from Work Overload) Leer más »
Author : Andrea @cliengo So, if the potential customers are the people who leave information available for your database , the strategies to get more potential customers are aimed at increasing this base . Next, we will review some lead generation strategies that pursue this goal. ? But what is the lead generation ? The expression lead generation refers to a set of strategies designed to make people …
Author : Pablo Golan Black Friday and Cyber Monday (BFCM) represent sales opportunities for your online store. Last year, merchants with Shopify stores sold more than $ 1 billion around the world during the four days of Black Friday Cyber Monday (BFCM) and buyers spent billions of dollars on businesses of all sizes. If you want …
prepare your online store for Black Friday and Cyber Monday Leer más »
Author : Bruno Roldan Your online store begins to look like stagnant and in a matter of economic profits, every month is the same. A remedy aims to get more traffic and therefore more purchase orders from your site. But for some owners, this can mean more work and more expenses. Alternatively and sometimes considered as a better option, customers are …
ways to increase the average purchase in your online store Leer más »
Author: John Smith Each time is more difficult for retail businesses excel. The supply is increasing and national borders are disappearing. As a result, users can make purchases anywhere and are already restricted in their environment. The price or quality would be a distinctive factor, now stand out is much more necessary. LiveChat is an …
Author : Brandon Leibowtz The main problem faced by customers during online shopping is they do not have someone to answer their questions right away. And they want to have someone to address their concerns and help them in real time. 51% of customers think that businesses should not only be available, but also engaged 24/7. This is …
How to Increase Conversions and Leads With Live Chat Leer más »